ROOMPLACE · WROCŁAW

Terms of Service — roomplace.marketing

Terms of use of roomplace.marketing, our internal application, and of its connection to our company TikTok account.

1. Who we are

Polish version: Warunki korzystania z roomplace.marketing

roomplace.marketing is operated by PRO‑INVEST HOUSE sp. z o.o., ul. Stanisława Kunickiego 7/7, 54-616 Wrocław, Poland, KRS 0000698516, NIP 8982237675, REGON 368486836 ("we", "us"). PRO‑INVEST HOUSE owns the ROOMPLACE brand and the website roomplace.pl.

2. What roomplace.marketing is

roomplace.marketing is our business application for handling and measuring enquiries from people who are looking for a room or a place in a room in Wrocław. Our staff use it to see how many people contacted us, through which channel and advertising campaign, and whether the enquiry is about renting a room. Only authorized employees of PRO‑INVEST HOUSE can sign in. The application does not sell anything and does not send messages to customers on its own.

3. Connecting a TikTok account

3.1. Only the TikTok account of our company is connected, and only by an authorized employee, through TikTok Login Kit.

3.2. With the account owner's authorization the application uses these TikTok permissions:

  • user.info.basic — the account's identifier and display name, so that our staff can see which account is connected;
  • portability.directmessages.ongoing — a regular export (at most once a day) of that account's direct messages through the official TikTok Data Portability API, so that enquiries sent to us on TikTok can be counted.

3.3. The application only reads data. It never posts content, sends or replies to messages, follows accounts or changes anything on TikTok.

3.4. Access can be withdrawn at any time in the TikTok app, on the "Manage app permissions" page (Settings and privacy → Security & permissions), by removing roomplace.marketing. After that the application can no longer request any data.

4. How TikTok data is used and protected

4.1. Messages are used only to register and count enquiries: whether a message is an enquiry about renting a room in Wrocław, through which channel and campaign it came, and how quickly we answered.

4.2. We do not sell TikTok data, do not share it for advertising and do not use it to make decisions about individual people.

4.3. Data is stored in the European Union (Cloudflare, EU database). Message texts are encrypted and deleted 90 days after the message was sent. Names and account identifiers of the people who wrote to us are replaced with a pseudonymous code; codes and their labels are kept for 2 years after the last contact and then only total numbers remain. The export file received from TikTok is processed at once and is not kept as a file.

4.4. Message texts may be labelled automatically (for example "enquiry about a room") by Anthropic Ireland, Limited as our processor. Anthropic does not use these messages to train its models and deletes them within 30 days.

4.5. Access tokens for TikTok are stored encrypted and are used only to request the export. When access is withdrawn, the tokens stop working and we delete them.

4.6. Legal bases, recipients and all rights of the people whose data we process are described in our Privacy Policy.

5. Deleting data

Anyone who wrote to us on TikTok (or anywhere else) may ask us to delete their data. Send an e-mail to nila.sepita.proinvest@gmail.com with the words "Please delete my data" and say where you wrote to us and from which account. We reply without undue delay, at the latest within one month. We delete the message texts, codes and labels; only total numbers in statistics remain. Details: Data deletion.

6. TikTok's terms

The use of TikTok data through this application is also subject to the TikTok Terms of Service and the TikTok Developer Terms of Service. If they differ from these Terms regarding TikTok data, TikTok's terms prevail.

7. Availability and liability

The application is provided for our internal business purposes "as is". We do not guarantee that it is always available. To the extent permitted by law we are not liable for indirect damage resulting from its use. Nothing in these Terms limits liability that cannot be limited under Polish law.

8. Changes

We may change these Terms. The current version is always published on this page with its effective date.

9. Governing law

These Terms are governed by Polish law. Mandatory consumer and data protection rights remain unaffected.

10. Contact

Questions about the application: nila.sepita.proinvest@gmail.com

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